Community
Categories
Frequently asked questions
How do I track my order?
Once your order is processed and completed we will email you tracking information via the email address you provided.
Please double check both your email inbox and spam folders for your tracking information.
If after you check your email folders and you still cannot find your tracking information, please send us a message via our contact form or by email at support@savageamericans.com and one of our representatives will send you new tracking information.
Can I only buy your products online?
We are currently working on a mutiple local Colorado events for 2022. We will be posting all events that we are attending on our website and social media pages.
We are also working on having both local and national companies host our products.
However, the best way for you to get our products into your hands is to buy from our website.
Do you offer a bulk discount or wholesale?
We are trying to expand our brand and with that goal comes wholesale. If you are interested in whole sell or a bulk order please submit a request on out contact page and a team member will be in touch.
Do you have a military or first responder discount?
Not as of now. However, with almost all of our staff having been in one or more of those fields we will be dropping a military and first responder discount soon.
What do I get for subscribing or setting up an account?
First, when you sign up for our newsletter you will get a 10% discount off your next order. Second, you will get notifications for sales, product releases, special offers and more. Finally, when you create an account it helps us to save your check out information so we can get products to you faster in the future.
Products
What size shirts do you offer?
Currently we offer small to 2XL.
What is your size charts?
Currently we only have a sizing chart for our men’s shirts. The sizes are as follows:
Small – 38″ Chest 28″ length
Medium – 41″ chest 29″ length
Large – 44″ chest 30″ length
X-Large – 48″ chest 31″ length
2XL – 52″ chest 32″ length
Women's chart is coming soon!
What if I need a bigger size than a 2XL?
We love to help out and get you the right size. Most of the shirts we print on can be made up to 6XL. If you require a size bigger than 2XL please reach out to us on our contact page and we will see what accommodations we can make.
Do you only do shirts?
The short answer is no. We currently offer shirts, tanks, hats, and stickers. We are working on new products everyday. We are hoping to offer patches, cold weather gear, and more coming soon.
Can I customize a shirt or product?
We try to meet all of the needs our customers have when it comes to our products. If you want a custom design or an alteration to a current design we are willing to see what we can do. A non-refundable art fee will apply before we start any work on the design.
To start this process, you will have to send us a message via our contact page.
Are the shirts made in the United States?
Our blank supplier for our clothing launched their US made line in 2018. As for the printing and designs, both are done locally in Greeley, Colorado, USA.
What are your shirts made of?
Our men's shirts use a premium 60/40 polyester and cotton blend. This helps to prevent shrinking and gives our wearers a soft, comfortable and athletic fitting shirt.
Our women's shirts use 100% pre-shrunk cotton.
I ordered the wrong size. Do you take returns or exchanges?
The short answer is yes. Our return and exchange policy is outlinedhere. Please read our policy and if your question is still not answered you can reach out on ourcontact page.
My shirt is fading. Do you offer a refund or replacement?
We do not offer a refund or replacement for the normal wear and tear of our products. However, if you were issued a damaged or defective product we will make it right. Please see ourReturns/ Exchanges pagefor more details.
Returns/ Exchanges/ Refunds
Getting Started
Our returns and exchange policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. This 30 days also applies to any damaged, defective, or wrongly issued products.
To be eligible for a return, your item must be unused and in the same condition that you received it (unworn and unwashed). It must also have the original packaging. If return or exchange is due to damaged or defective items, please see below.
Only regular priced items may be refunded. Sale items cannot be refunded.Currently, gift cards are non-returnable
In order to start an exchange or return, please send us a message on our contact page.
For returns, all you’ll need is your order number, packing slip, and the shipping zip code from the original order. If you don’t know your order number, you can usually locate number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us at support@savageamericans.com.
Once the request is received one of our representatives will reach out with the next steps in the return process.
Returns must have original buyers name and address (refunds and exchanges are issued to the original buyer).You will be responsible for postage on returns and exchanges unless, return or exchange is due to damage, defect, or wrong item was issued.Shipping costs are non-refundable.Refunds will be issued to the original form of payment or store credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or in the form of store credit. The refund or credit method will be addressed when the representative contacts you after approval. Refund times are dependent on providers.
Credit/Original Payment Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@savageamericans.com.
Store Credit
Store credit may also be issued in leu of a refund. When our representatives contact you about any approved refunds, they will check for your preference of a refund or store credit.
All store credit will be issued via a coupon code that will be sent to your email and can be redeemed upon check out.
Exchanges
For exchanges, again you’ll need your order number, packing slip, and the shipping zip code from the original order. If you don’t know your order number, you can usually locate number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us at support@savageamericans.com.
Once the request is received, a representative will address the discrepancy and collect information for the new item being issued.
All items being exchanged must be for equal or lesser value. If new product being issued is for lesser value, a store credit will be given for the remaining balance.
Once the exchange product is received we will notify you if the exchange is approved or denied. If approved we will expedite your new product to get you back in the fight.
Damaged, Defective, or Wrongly Issued
All of our products are carefully screened and reviewed before sending to our customers. In the event that something gets past us, we will make it right.
Please contact us on our contact form with your order number and what the issue with the product is.
Our reps will review your request. Additional information may be needed to verify the issue and the cause.
Once verified and approved we will issue you a prepaid label so you can return the product.
As soon as the product is received we will expedite your order to the front of the line so you can get back in the fight.
Additional Info
No returns, exchanges or refunds will be issued for products not directly purchased from Savage Americans. If you purchased one of our products from a third party vendor you will have to contact them directly for their policy.
To return or exchange your product, you should mail your product to: {physical address}.
Please only do this after your request has been submitted and a rep has notified you to do so.
Again, you will be responsible for paying for your own shipping costs for returning or exchanging your item if it was not damaged, defective, or wrongly issued.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us via our contact page or at support@savageamericans.com for questions that were not addressed.
Shipping
Current Shipping
Here at Savage Americans we work to bring you the very best shipping. Currently, as we are growing, orders will be sent using USPS First Class Mail. Lead times for First Class Mail are 3-5 business days. Times may vary based on USPS and that range does not include our order processing times. As our business grows we will work to bring you more delivery options.
Shipping is currently set at flat rates based off the products in your cart.For more information on USPS First Class mail please their pagehere.Please be advised that there is more information on shipping when it pertains to returns and exchanges in ourReturn/Exchange page.
Thank you for your understanding and business.